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Job description Job Title: Freelance Remote Contact Center Agent - Hospital Client (Florida) Company: Technology Yours, Inc. Location: Remote (Work-from-Home) Website: www.technologyyours.com About Us: Technology Yours, Inc. is a leading global IT company with its headquarters in the United States of America and a global presence. We are seeking dedicated and experienced Freelance Remote Contact Center Agents to join our team and support one of our valued clients, a hospital in Florida, United States. Job Description: As a Freelance Remote Contact Center Agent, you will play a crucial role in providing exceptional customer service to patients and visitors of the hospital. Your responsibilities will include: Answering incoming calls from patients, visitors, and healthcare professionals Providing accurate and helpful information regarding hospital services, appointments, and directions Resolving inquiries and complaints in a professional and timely manner Documenting all interactions and following up on any necessary actions Adhering to strict confidentiality guidelines Requirements: Excellent verbal and written communication skills Strong customer service orientation Ability to work independently and as part of a team Flexibility to work on a 24/7 shift schedule Proficiency with computer systems and software Experience in a contact center or customer service role is preferred Benefits: Competitive pay rates Opportunity to work with a leading global IT company To Apply: Please submit your resume and cover letter to careers@technologyyours.com Additional Information: Shift: 24/7 operations Expected call volume: Maximum 5 calls per night, with occasional peaks of up to 10 calls per day during busy periods Note: As this is a freelance position, agents will be responsible for providing their own computer, internet, electricity, and any necessary software. We are committed to providing a supportive and inclusive work environment for all employees.

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